Samsung has been making waterproof phones for a while now. The Galaxy S5 from 2014 was rated IP67 and can withstand submersion for up to 30 minutes at depths of 1 meter or less. The Galaxy S7 was the first IP68 phone that could withstand in water up to 1.5 meters of depth for 30 minutes. All of its flagship phones have maintained the same IP rating since then.
Samsung's claims have been raised by the Australian Competition and Consumer Commission. The Consumer Watch says Samsung has made "false, misleading and misleading" claims in announcing the water resistance of several Galaxy smartphones. Therefore, I decided to take Samsung to the Federal Court.
Samsung accused of misleading customers
As we explained earlier, IP-rated phones are water resistant rather than water resistant. There are some limitations to keep in mind. Moreover, its IP68 rating certifies that the device can be submerged in 1.5 meters of water for up to 30 minutes. However, the official classification states that it must be fresh water because tests to assign these classifications are conducted under laboratory conditions. Hardware not tested in pool or beach.
The problem for the ACCC is that Samsung ads show that the devices will be fine with exposure to all types of water, including ocean water and swimming pools, and that they will "not be affected by such water exposure for the life of the phone." The claim here is that Samsung has shown people in its ads to use the devices in swimming pools and beaches even though the IP68 certification explicitly refers to fresh water. I have collected 300 examples of these ads.
The consumer watchdog adds that Samsung has rejected warranty claims for customers whose phones were damaged after being used in water. She then states that Samsung's website states that the new Galaxy S10 series is "not recommended for beach or pool use". Thus, the ACCC has now initiated a lawsuit against Samsung and will seek sanctions.
"Samsung stands by its marketing and advertising of water resistance for its smartphones," the company said in a statement, adding, "We are also confident that we offer customers free treatments in a way that is in line with Samsung's obligations under the manufacturer's warranty and Australian consumer law."
Comments
Post a Comment